Animega Mess – Privacy Policy
Last updated: August 24, 2026
This Privacy Policy explains how Pandayama OÜ, the organizer of Animega Mess, collects, uses, stores, and protects personal data when you visit the Animega Mess website, purchase tickets, or contact us.
By using the Animega Mess website and services, you acknowledge that your personal data may be processed as described in this Privacy Policy.
1. Data Controller
The controller responsible for processing personal data is:
Pandayama OÜ
Registry code: 16418948
Email: info@animegamess.ee
Pandayama OÜ is responsible for ensuring that personal data is processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
2. Personal Data We Collect
Depending on how you use our website and services, we may process the following personal data:
First and last name
Email address
Telephone number
Billing information
Payment and transaction information
Ticket and order information
Customer support correspondence
IP address and other technical information related to the use of our website
We only collect personal data that is necessary for providing our services, processing ticket purchases, administering the event, complying with legal obligations, or for purposes for which you have provided consent.
3. Purposes of Processing Personal Data
Personal data may be processed for the following purposes:
Processing and managing ticket purchases
Issuing and delivering electronic tickets
Verifying tickets and managing admission to Animega Mess
Processing payments and refunds
Communicating important information regarding your order or the event
Providing customer support
Managing accounting and fulfilling legal obligations
Preventing fraud and ensuring the security and functionality of our website
Compiling website usage statistics
Sending marketing communications where you have provided consent
The primary legal bases for processing personal data are the performance of a contract, compliance with legal obligations, legitimate interests, and consent where applicable.
4. Ticket Information
When purchasing a ticket, personal data is required to process the order and deliver the ticket to the purchaser.
Tickets may contain unique identifiers such as a barcode or QR code. These identifiers are used to verify the validity of the ticket and admission to the event.
The purchaser is responsible for ensuring that the information provided during checkout is accurate.
5. Payments
Payments are processed through third-party payment service providers.
Information necessary to process a payment may be transmitted to the relevant payment service provider. Animega Mess and Pandayama OÜ do not store your complete online banking or payment card credentials.
Payment and transaction information may be retained where necessary for accounting, refunds, fraud prevention, and the resolution of payment-related disputes.
6. Sharing Personal Data
As a general rule, we do not sell or disclose your personal data to unrelated third parties.
Personal data may be shared with service providers where necessary for operating Animega Mess and providing our services, including:
Payment service providers
Ticketing and event management service providers
Website hosting and IT service providers
Accounting service providers
Professional advisers, such as legal advisers or auditors
Public authorities where disclosure is required by law
Service providers processing personal data on our behalf are required to apply appropriate measures to protect personal data.
7. Data Retention
Personal data is retained only for as long as necessary for the purposes for which it was collected.
Information relating to purchases and payments may be retained for the period required under applicable accounting and tax legislation.
Information required for resolving disputes or legal claims may be retained until the relevant claim or dispute has been resolved or the applicable limitation period has expired.
Personal data processed solely on the basis of consent will be processed until consent is withdrawn or the data is no longer required for the relevant purpose.
8. Data Security
We use appropriate technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, loss, or destruction.
Access to personal data is limited to persons who require access in order to perform their duties or provide services related to Animega Mess.
9. Marketing Communications
We may send marketing emails and information about Animega Mess or related events only where permitted by applicable law and, where required, after receiving your consent.
You may withdraw your consent to receive marketing communications at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
10. Cookies and Website Data
The Animega Mess website may use cookies and similar technologies necessary for the operation, security, and functionality of the website and online ticket shop.
Where required by law, optional cookies, including analytics or marketing cookies, will only be used after receiving your consent.
Technical information such as IP addresses and browser information may be processed to ensure website functionality, security, and to understand how the website is used.
11. Your Rights
Under applicable data protection legislation, you may have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate or incomplete personal data
Request deletion of your personal data where legally applicable
Request restriction of processing
Object to certain processing of your personal data
Withdraw consent where processing is based on consent
Request data portability where applicable
Lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon)
Certain information cannot be deleted immediately where Pandayama OÜ is legally required to retain it, for example for accounting purposes.
12. Requests Regarding Personal Data
If you would like to exercise your rights or have questions regarding the processing of your personal data, please contact:
We may request additional information where necessary to verify your identity before fulfilling a request concerning personal data.
13. Changes to This Privacy Policy
We may update this Privacy Policy when necessary due to changes in our services, website, legal requirements, or data processing practices.
The latest version of the Privacy Policy will always be available on the Animega Mess website.
For questions regarding privacy or the processing of your personal data, please contact info@animegamess.ee.